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All rights reserved.Some products may not be available in all states. This has been the worst customer On or about 10-11-18 a payment of 391.21 was unauthorized and made for a payment using a SunTrust account ending in the last for numbers of 0871. Visit Website. His name was removed from the companys books, and he was no longer a member of the company, either. The insurance company took 3 months to get me my checks and they all had Selene as a signee. I would like for the payment to be returned The county sold the property out from under us for an excess of $60,000.00 over what what owes on the property. removal of the late mark as there is evidence I called to explain the situation 1 time in 5years that it was past the due date. Ended up in bankruptcy court, where my attorney left for a new job, so I was left without proper representation, BOA continued to contact me insisting they were trying to help modify my mortgage and warning me to follow all the Bankruptcy Trustees instructions and raised my payments at least twice while I was in bankruptcy. On 07/13/2020 Hermann filed a Finance - Consumer Credit lawsuit against Selene Finance, LP. This company is a thief and liar. What information do I need to know if I should be a part of the law suit against Selene finance. We also affirmed Selene's SQ assessment of SQ3- as a prime servicer. Create your signature and click Ok. Press Done. I would always send it before the month was up so it did not show on my credit report. Employee in Dallas, TX. Hello distressed Selene Finance mortgage holders, Offering suggestions of what to do which only leads to causing deeper problems in making your situation worse and in an attempt to make it easier for them to foreclose on your property. I was with Bank of America around the 2012 and I didnt even know it.They claim they sent me a letter but I never received one. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Until that time FU Selene finance! In complaint to court and still was evicted and now homeless!!! all they do is steal! Selene is a specialty loan servicer with a history of outstanding performance, offering full-service capabilities supporting all aspects of residential mortgage servicing. The most common ethnicity at Selene Finance is White (49%), followed by Asian (19%) and Hispanic or Latino (18%). _f;h@OVT=Fl;Zr]ZfGsY^#-e\v7hY~%*n UKtWUE]BgY I called next morning and asked a way to make payment. I am going to an attorney and start legal action. It is absolutely disgraceful not to mention abhorrent and egregious how Selene has treated all of you as customers. This is my fourth time fighting with them to get out of foreclosure because they take my payments and put them in Escrow even though I have a non escrow account. - Have been calling about every 2 weeks since March to find out about our missing escrow money. The 1st does not always fall on payday, Selene Finance does not allow a grace period of by the 12th or 16th. They then had the loan manager through another company after the original modification had been approved. So I call Selene and I am told the lender was no longer willing to work with me my only option was to pay a full payment plus another half payment to catch up on the payment I had missed less than 15 days before, so February 2018 I managed to scrape up enough for the 1st payment at almost $1300. I was negotiating with them about loan modification. They are sneaky. Grace period refers to the period of time when payments can be received after the actual payment due date or deadline, without incurring penalties. BOA said they sold my note. After paying a trial period of $2013.49 per month from October 2021- March 2022, a modification was approved on March 4, 2022. PLEASE DOCUMENT EVERYTHING SELENE FINANCE LP AS WELL AS RECORD YOUR CONVERSATION WITH THE COMPANY BUT ONLY WITH THEIR PERMISSION BY LAW AS THEY RECORD AS WELL. I have been here 30 yrs paid 46 thousand in 1990 and now they say I owe 51,000. Im also a victim of selene I received a copy Hurricane Irma damage my house 15 months ago.I received a check from my insurance company and send it to the loss draft department at Selene finance 8 weeks ago. Victim of Selene Finance Lo as well contact me !!! Shame on America for allowing these companies to stay in business. When I explained about my chapter 13 she started transferring me to other departments. They have never found my Jan. payment. The house then went into foreclosure. I have been jumping through hoops with this company for over 2 years and they use every trick in the book to take your home. Selene instead applies that amount to my next months payment, contrary to my loan agreement. not enough originality. Selene does not use text messages to request or collect payments from consumers. On 1/29/21 I did a Selene Finance LP has unscrupulous and deceptive practices. Mar 02, 2013 10:52 am EST. Credit card companies are not required to give a grace period. I have never been late. Mortgage Payment Convenience Fees Lawsuit. New York, January 27, 2021 -- Moody's Investors Service ("Moody's") has affirmed the servicer quality (SQ) assessments for Selene Finance LP (Selene) at SQ3+ as a servicer of subprime and special servicer of residential mortgage loans. u Their customer service is awful & they will hound you horribly if you do not pay your mortgage on time. Try to find a lawyer that specializes in representing banks in foreclosers, that's what I've got and he knows ALL THE TRICKS! Selene stated that the HAMP program was no longer available (I found out too late that they lied). Our mortage was sold from Flagstar Bank to Selene Finance. If it is not in by the 1st, another late fee applies. We have battled Selene Finance and won with a forbearance agreement issues as well as other debt restructuring issues so just keep fighting until you get the solution that you are seeking. I will call their office everyday and harass everyone that answers the phone. My mortgage was also sold by Flagstar to Selene. This payment was unauthorized and shall be returned. By the waythose of you that post the positive commentswe know that you WORK FOR SELENE! I'm fortunate enough to be able to pay my mortgage every month, I just hope they take my money quietly, easily, and don't make it a hassle. In talking with our lawyer, we believe the Trustee Deed is invalid. I continued to pay my mortgage throughout the disaster and paid for all of the repairs out of my own pocket. WTH they told me interest. (877) 735-3637 during the hours of Monday Thursday 8:00 am to 9:00 pm, CST and Friday 8:00 am to 5:00 pm, CST. Selene Finance has absolutely no intention of helping you, only removing you from your home and turn a profit for the investment company/bank they are working for. Also, my monthly payment went up without warning, or documented reason. With that said, many of you have overlooked a key aspect to your fight, which is putting it in writing in the form of a proper QWR and submitting a formal complaint to the FTC or CFPB or HUD or any other regulatory agency for immediate response; its sad that it takes regulatory muscle to affect change but it is true. You can absolutely hold Selene Finance accountable for their actions while obtaining the mortgage solutions that you are seeking without a legal battle but there is always small claims court if you must battle legally (a minimal outlay of cash versus an attorney and doesnt require an attorney). Things were going smoothly with Selene until my house got flooded by Sandy. Headquartered in Houston, Texas, Selene Finance is a residential mortgage company with strong experience in all aspects of mortgage loan servicing. I was behind a few months but had made an october payment to selene and told them I was going to catch up on 2 payments in december with 2 transactions. I don't understand why we were sold to them. Email us at LoanResolution@SeleneFinance.com. Mortgagor: Anthony Dippolito I had to file Chapter 13 in order to avoid foreclosure at no fault of mine. 4071 Old Sentry Road I was then given to a Roudy Sebastian who then proceeded to tell me that I was approved for the loan modification. After over 5 miserable years with Selene Finance, a 2 year long forebearance, a ridiculous loan modification, and inevitable foreclosure and eviction I felt the need for this website. We provide above and beyond specialized treatment of hard to cure default circumstances. I applied for the loan modification and was then denied and I have never received credit for the total amount I paid to Rushmore. I am in the same situation - stuck on the never ending remodification treadmill. These fees are hidden and never mentioned during the loan modification negotiations between the borrower and the lender. Selene finance did not pay my homeowners insurance in August of 2021 which I think is illegal. I also noticed when they pay plaintiffs on a class action suit they use Rush, Consulting. Thats insane. I believe this company is in the business of fraud and property theft through misrepresentation. Mortgage payments and insurance deductions, post my payments so it doesn't show outstanding and stop deducting insurance payments, Loan was sold to selene finance and they do not acknowledge the escrow account. This complaint was posted by a verified customer. She offered this service to me, I did not ask for any assistance. 9990 RICHMOND AVENUE STE 400 SOUTH HOUSTON, TX 77042; I am a victim also ( 5.375% I have ) I also made sure not to foreclose my house. I have never been in default and have always paid my mortgage on time, no matter who held the mortgage. post my payments so it doesn't show outstanding and stop deducting insurance payments. Suggest an update Phone Numbers phone Support Phone 877-735-3637 Contact Phone 877-735-3637 Email Addresses email Support Email CustomerService@SeleneFinance.com open_in_new Locations place HQ Address 9990 Richmond Ave Ste 400 Houston , TX 77042 To obtain assistance, simply notify us in any of the following ways: Call us at (877) 735-3637. 49% of Selene Finance employees are women, while 51% are men. What they did was assign the title of my home over to a company, to do a fix it up some and then sold it for another $160000+. off my payment. Loosing the hearing I ended up paying over 65000.00 to save my home. I made a quarter million in profit. The debt collectors like ASC, SPS, SLS, Green Tree, Bayview, Caliber, Selene, Ocwen and Nationstar are simply just piranhas but they can be beat at their own game too just like the big banks can be defeated. I was offered and approved a permanent loan modification in a letter from my previous mortgage servicer 3 days prior to Selene Finance on December 3rd, 2021, then on December 6th, 2021, they took over my mortgage. Good luck to all of you. Find top employees, contact details and business statistics at RocketReach. By this point I had had enough of Selene and we went to my bank to refinance. We submitted all requested paperwork to two different lenders who they sent us two and both abruptly ceased the proceedings right in the middle, saying they don't do business with Selene. I am trying desperately to help my mother not lose our house to Selen Finance. 9 branches of social science and definition IT Department Selene Finance LP employs 510 employees. I could see this as a means to abuse the elderly and disadvantaged, and fear many will lose their homes to what they THINK is legitimate. Hello. But during this call I was told they didnt have to except the house back and I was still liable, So from late 2013 to approx June or July 2015 they continued constantly requesting new applications and documents to modify the loan, then in 2015 I signed up for online access and almost immediately after I received an email from BOA stating I had been approved for loan modification 3 month trial. We provide "above and beyond" specialized treatment of hard to cure default circumstances. They are a nightmare. On the final month of my repayment they pulled my final payment then they pulled $2300 extra dollars out of my account for which I am not sure why. <> Complainer received help from the federal government My husband and I brought a property on 9 September 2021 which was sold to Selene Financing who has been the lender for years on another property that we have owned for a while. I want to join any class action suits concerning these companies. BBB does not endorse this company. Bertrand eric estrade. Selene Finance focuses on strong loss mitigation strategies for diverse third-party clients, spanning from large banks to government agencies. My mortgage was sold to Selene in July of 2021. Please contact me. I got my letter a month ago and I have not heard anything from Selene. 17 North Irving Avenue too much gas. I tried to get numerous loan mods through. Example: Select the dates, 01 Jan 2018 to 31 Dec 2018. After paying a trial period of $2013.49 per month from October 2021- March 2022, a modification was approved on March 4, 2022. They enjoyed strong client relations with their brokers and agents, who were happy to work with them. So. Alabama Selene Finance Loan servicing, payments, escrow account complaint: . Different year, same story. I agree. I am a 65 yr old female, a widow at that and was told that I had to sign the modification or lose my home. They are no better than Fairbanks Capitol was. I was very upset about this. 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