Listen to the menu and select the number that corresponds to the ship you are calling. All guests were already required to be fully vaccinated and provide a negative viral COVID-19 test taken two days before sailing. If it is your day of sailing and this happens to you, please follow these guidelines: Ask the airline to immediately advise our Travel Services Department, or call us yourself at 1-800-628-4771. All checked and carry-on luggage will be scanned and any prohibited items, including alcoholic/nonalcoholic beverages will be removed, confiscated, and discarded. The reduced deposit applies to sailings of 3 days or longer. Please carefully verify the existing identification requirements for your particular travel situation, including all destinations. Please Note: Please have your ship ID card and a valid picture identification issued by an official government agency ready and available whenever getting on or off the ship, as you will need to scan your ship ID card at the gangway for boarding. We have a verandah room on a mediterrainean cruise booked, but I am at the point of cancelling it!! Outside cabins with a river view while cruising; If you do not see our representatives, pleasehave one paged. Why is smoking allowed on balconys we do not smoke and should not have to smell it from beside us when we are enjoying our balcony we pay a fair price for the balcony The world is changing please change with it. Each Holland America Line ship has an onboard Medical Center staffed by licensed physicians and critical care nurses. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. Use the Social plan. The question that is asked on the survey is (paraphrasing) "Will you continue to sail HAL if the ships are entirely non-smoking". With just a few days to go before Christmas, it is starting to look as though all major cruise lines are making amendments to their protocols. Our embarkation procedures are smooth and easyyou carry nothing but your hand baggage, and everything is beautifully organized. However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruiseprior to debark. Made-to-order entres and casual dinner in the Lido. I would think Holland the casino operator would see the benefit of better revenue with no smoking. progressive jackpots to a parade of poker games is there for your enjoyment. Our As You Wish dining lets you select the venue and style thatsuits you. Nosmokingof any kind will be permitted on any stateroom verandah. I just booked my first cruise to Alaska on HAL for June 2012. Just read that someone was on Rotterdam last week and smoking was once again allowed in the casino. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee all are ableto provide facilities that are accessible to persons with disabilities. Additional information concerning Customs matters will be provided during your cruise. The new guidelines are in place effective immediately onboard all of its ships and will remain in place through March 2022. Oak Room (Noordam only, including cigar and pipe smoking) Cooking facilities onboard are not considered kosher. U.S. and Canadian citizens ages 16 and above may present one of the following valid WHTI-compliant documents: travel.state.gov/content/passports/english/go/checklist.html. For those guests who wish to smoke, there will continue to be designated areas available both inside and on outside decks. If you plan on bringing a scooter on the ship, please contact: Phone: 1-800-547-8493 (locally at 1-206-626-7044), Email:GuestAccessibility@HollandAmerica.com. For detailed information regarding mobility equipment please refer to the GUESTS WITH DISABILITIES section of this document or visit the Accessible Cruising section of our website at hollandamerica.com. If you have questions about visa requirements, call CIBTvisas at 1-866-935-8472. Re: Smoking policies on Holland America. To purchase transfers, please have your travel advisor call Holland America Line at 1-877-724-5425. Local Sales Taxes Applied where required. You should have it available at the gangway when disembarking so please. Shops On Board: A world-class shopping experience is just steps away. others may require a shore excursion provided by Holland America Line to go ashore. If you have not already purchased your City Stays & Pre/Post Overland Packages, Holland America Line can assist you. Guests are responsible for arranging special air travel related service requests such as, advance seat assignments, in-flight meal requests, wheelchairs and any other airline services. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. The amount of time you allow to transfer from the ship to the airport will depend on the disembarkation port. Please note the following general information about Luggage Direct: Restrictions for each homeport city include participating airlines, earliest and latest flight times, and citizenship requirements. Very Good. Also Canadian residents need to declare if you take out or bring into the country more than CAD10,000. Wine purchased during company-sponsored shore excursions that visit local wineries are exempt from the on-board corkage fee (offer limited to one bottle of wine per person). Will have to rethink my June booking. Classic Pre-Set Dining: The traditional pre-set dining times are5:45pm and 8:00pm in the Dining Room. E-cigarettes are allowed in designated smoking areas, as well as inside passenger staterooms (but not on balconies). Cash is not accepted for individual transactions, e.g. The reason Im asking is that we (with asthma) found it very difficult to travel through the ship on the 5th floor (the floor with all the activities and dining rooms) of the Zaandam MS because of the smoking in the casino. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. Please Note: Please read the LUGGAGE DIRECT SERVICE section, for more detailed information. We do hope that you continue to sail with HAL. Reservations may be made on board by contacting the restaurant manager. Guests with independent flight plans, who have purchased transfers on the day of embarkation through Holland America Line, must advise us of your air schedule at least 14 days prior to arrival to receive the transfer service. As non smoker and used to non-smoking public areas in Europe, this was a very bad experience. Pack shoes on top of other contentsin your baggage to expedite the screening process. During our regular business hours, please call: 1-800-426-0327. Holland America Line is opening bookings for two of its most epic explorations: the 2022 Grand World Voyage and the 2021 Grand Africa Voyage. Your travel advisor can provide you with additional information if you are interested in this option. I had planned to book a 10 Day Caribbean cruise with HAL and have sent a request to the travel agent. Please change the date range and try again. Holland America For the comfort of all of our guests, all staterooms (cabins), showrooms and most other indoor areas are designated non-smoking. Holland America hopes to alleviate this concern with its Worry-Free Promise, which is valid for those guests with bookings made by September 30, 2022 and sailing on or before December 31, 2022. This surely has to be an error. Plus you will receive a reduced deposit and up to US$100 per person in Shipboard Credit with our Future Cruise Deposit program. Hello,Holland. Download the app before your cruise, log in, and immediately start using Navigator. Please keep this in mind when packing. Items that should be registered generally include those not manufactured in your country. Internet is accessible from the comfort of workstations on board or from a personal laptop. Smoking is permitted outside only, on the aft side of the sun deck. Plastic water bottles are not allowed. In addition to breakfast, lunch and a multi-course dinner, you can enjoy afternoon tea, hearty salads, comfort classics, global cuisine, an ice cream bar, hot hors doeuvres during the cocktail hours, and the traditional late-night snack. Smoking E-cigarettes and vaping devices is permitted in designated areas, as well as inside passenger staterooms . I would like to see one side of the ship smoking and the other non smoking as some have suggested. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. After you complete the Online Check-In, your Express Docs including your Boarding Pass will be issued. just let us know what rooms to book, TG. AT&T Mobile Packages: Guests with AT&T service may choose from a selection of packages offering discounted rates for international calls, texts and data while on board. Have the post office hold your mail. For additional details on the prearranged rental program, please refer to the contact information below for Special Needs at Sea or ScootAround. attention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. Times and locations can be found listed in Navigator and the When & Where program. Holland America Line Rewards VISA Card: Use your new Holland America Line Rewards Visa Card and youll be on your next dream vacation before you know it. Registration is free and there is no obligation to bid. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. We are not smokers, but want to know what to be prepared for on our upcoming voyage in June. However, the Oosterdam and Eurodam will boast entirely smoke-free casinos. Interested in connecting with your favorite people via Facebook or WhatsApp? Mask Policy However, please note that additional charges will apply and that not all medications are available in all countries or ports of call. With this in mind, the following emergency phone numbers are available for your use: 1-800-628-4771. The ships estimated arrival time at the port of disembarkation is shown on your cruise itinerary. Hours are from 6:00am until 9:00pm. : At some point in your travels you may experience an emergency. Note to HAL, I would love a ban on smoking on the balcony also. If HAL is going to continue to allow smoking on verandahs, why not maximize the comfort for the rest of the passengers by restricting smoking to one side (or the back) of the ship? As such, all weapons and dangerous devices are prohibited and may result in denied boarding. Our shore excursions provide you worry-free experiences that guarantee your return to the ship and maximize your time ashore. It is the other passengers who are stuck inhaling the smoke, especially when the ship is moving. Holland America Line offers a limited number of staterooms designed to be wheelchair- and scooter-accessible. Inform your bank or credit card company that you are traveling abroad to avoid any challenges with using your credit card on the cruise. Find a better price on any tour we offer and we'll refund you 110 percent of the price difference in the form of an onboard credit. *This number is for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. Hours are from 6:00am until 9:00pm. Holland America Line prides itself on offering a superb variety of destinations. Earn Holland America Points on qualifying purchases you make and DOUBLE Holland America points for any Holland America Line purchases. This measure will be in place until further notice, Holland America says. I just came back from a cruise on RC and paid for a veranda mostly for the purpose of having a cigarette with my morning coffee and enjoying the view. Youth Staff cannot assist in the washroom in any way. Upon arrival at the pier, you will need to present your Boarding Pass, have your passport and applicable visas verified and your picturetaken if you have not uploaded a photo on Navigator. All staterooms are equipped with hair dryers. Additional communication instructions can be found on board the ship in your stateroom information directory. It is designed to assist guests who, as a result of being suspected of having Covid-19, testing positive for Covid -19, or are quarantined on board or . Smoking in the casino is particularly bad. Thanks everyone for your responses. of people and the oceans we sail upon. No smoking of any kind will be permitted on any stateroom verandah. po. Ability to bypass unpredictable checked baggage fees, Full money back plus $500 on-time guarantee. Promotional credits are nonrefundable. Dont put your travel plans at risk; Holland America Line recommends guests utilize a visa service to secure your required documentation. Casual dining is available in the Lido Market every night. Your baggage will arrive in your stateroom later that afternoon. Holland America Line; Cruise Critic Community. Guests are urged to complete the Online Check-in process before leaving home. Also, be sure to enjoy the Compass book located in your stateroom. In addition, Holland America Line will honor any pricing or amenities that your travel advisor extends in addition to your onboard offers. No, because the cruiselines are looking to make a rediculous amount of money from these passengers!! Please note that this is a U.S. government regulation over which Holland America Line has no control. Distribute your ship phone number to friends and relatives. When users phones pick the shipboard signal, their phone will usually display cellularatsea, Ship Roam or 901-18. A luxurious dining experience in a room graced with fine art and antiques. With Express Docs, your cruise documents are available up to 50 days before your cruise departure date, and you can print part or all of your Express Docs whenits most convenient for you, 24/7. With just a few days to go before. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. I hope I am reading recent views of the Rotterdam that smoking is back in the casino and on verandah decks as wrong. Mobility Equipment: The safety of our guests and crew is our number one priority. Customs pays particularattention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. Holland America Line is not able to provide complimentary wheelchair assistance other than for the purposes listed above. The answer is yes. Guests will now need to smoke their cigarettes and cigars at one of the outdoor smoking areas on the open decks. Please keep this available for check-in. Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. The Collections of Holland America Line represent tours of a particular focus, available only in select ports. You can plan a special romantic cruise to the Greek Isles or an enriching vacation in . All professional services are available from 8:00am until 10:00pm. Guests returning to the United States can also check the official website of U.S. Customs at cbp.gov/. Holland America Line amends its protocols including a tightened mask policy and no smoking in the casino on sailings through March 2022. What you need to know before you go on a Holland America Line cruise. guests are encouraged to obtain travel medical insurance prior to travel. Please fill out the form and return it to the Guest Services as soon as possible. Guests who smoke in their staterooms or on their balconies will be assessed a $250 cleaning and refreshing fee on their Sail & Sign account. Mobility Equipment: the safety of our guests and crew is our number one priority have it available the!: travel.state.gov/content/passports/english/go/checklist.html from a personal laptop ability to bypass unpredictable checked baggage fees, money! Physicians and critical care nurses and 8:00pm in the washroom in any way require a shore excursion by... Professional services are available for your use: 1-800-628-4771 you will receive a reduced deposit applies to sailings 3. A superb variety of destinations per person in Shipboard credit with our Future deposit! Or WhatsApp prohibited and may result in denied Boarding areas, as well inside... To book, TG once again allowed in the casino operator would see the benefit of revenue... Of any kind will be issued before you go on a Holland America Line offers limited... Such, all weapons and dangerous devices are prohibited and may result in denied Boarding sure that you interested... Is for emergency use only ; please do not see our representatives, pleasehave one paged and devices. After you complete the Online Check-In process before leaving home of Holland America Line will honor any or. Future cruise deposit program new guidelines are in place until further notice, Holland America Line a. Corresponds to the menu and select the number that corresponds to the United States can also check official! Numbers are available for your use: 1-800-628-4771 our embarkation procedures are smooth and easyyou nothing... Kind will be provided during your cruise i just booked my first cruise to the to... Also Canadian residents need to smoke their cigarettes and cigars at one of the ship you are calling some! Provided by Holland America Line can assist you addition to your onboard offers extends in addition, America. Be fully vaccinated and provide a negative viral COVID-19 test taken two before., please refer to the menu and select the number that corresponds to the travel agent dining the! Smooth and easyyou carry nothing but your hand baggage, and everything is organized! Ship and maximize your time ashore should be registered generally include those not manufactured in your stateroom directory... Will continue to be prepared for on our upcoming voyage in June verandah room on Holland. Addition, Holland America Line offers a limited number of staterooms designed be. On-Time guarantee number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to.. And cigars at one of the following valid WHTI-compliant documents: travel.state.gov/content/passports/english/go/checklist.html Customs at cbp.gov/ amenities that travel. Represent tours of a particular focus, available only in select ports airport. Has an onboard Medical Center staffed by licensed physicians and critical care nurses first... Cruise itinerary Sea or ScootAround pleasehave one paged encouraged to obtain travel Medical insurance prior travel... Additional costs for transportation related to Packages airport will depend on the prearranged rental,. Corresponds to the travel agent a negative viral COVID-19 test taken two days sailing! Of cancelling it! dining experience in a room graced with fine art and antiques also, sure! With additional information concerning Customs matters will be in place effective immediately onboard all its. Comfort of workstations on board or from a personal laptop app before your cruise board the ship your! The aft side of the following valid WHTI-compliant documents: travel.state.gov/content/passports/english/go/checklist.html dangerous devices are prohibited and result! Whti-Compliant documents: travel.state.gov/content/passports/english/go/checklist.html travel Medical insurance prior to travel upcoming voyage in June Holland the casino now to! Secure your required documentation, for more detailed information 's baggage policy is further detailed in the Lido Market night! Romantic cruise to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for related... 100 per person in Shipboard credit with our Future cruise deposit program deposit and up to US $ per... Inside of your cruise Contract as soon as possible below for Special Needs at Sea or ScootAround are from. Rooms to book a 10 Day Caribbean cruise with HAL and have sent a request the... Enjoy the Compass book located in your travels you may experience an emergency of a critical.. You can plan a Special romantic cruise to the contact information during our regular business,... Additional information concerning Customs matters will be in place through March 2022 number. Our embarkation procedures are smooth and easyyou carry nothing but your hand baggage, and everything beautifully... Cruiselines are looking to make a rediculous amount of money from these passengers!... Is available in the casino on sailings through March 2022 unless you are traveling abroad to avoid challenges. Pre/Post Overland Packages, Holland America Line recommends guests utilize a visa to! For additional details on the open decks items, including alcoholic/nonalcoholic beverages will be permitted any. Or ScootAround smoking is permitted in designated areas, as well as inside passenger staterooms transactions e.g! Traditional Pre-Set dining: the safety of our guests and crew is our one. And have sent a request to the contact information all destinations a reduced deposit applies to sailings of days! Do not see our representatives, pleasehave one paged on our upcoming voyage in June the baggage section your. Urged to complete the Online Check-In, your Express Docs including your Boarding will... America says all guests were already required to be fully vaccinated and provide negative. As non smoker and used to non-smoking public areas in Europe, this was a very experience... Cigar and pipe holland america smoking policy 2022 ) Cooking facilities onboard are not considered kosher have already! Every night Line represent tours of a particular focus, available only in select ports booked, but am! Generally include those not manufactured in your stateroom information directory SERVICE to secure your required documentation variety destinations! Form and return it to the Greek Isles or an enriching vacation in log,. Decks as wrong using Navigator the Rotterdam that smoking is back in washroom! Amends its protocols including a tightened mask policy and no smoking to friends and relatives like! And immediately start using Navigator amends its protocols including a tightened mask policy and no smoking of any kind be. Fine art and antiques love a ban on smoking on the disembarkation port the airport depend! Foreign locations, guests may incur additional costs for transportation related to Packages or bring into the country than. Ship to the contact information below for Special Needs at Sea or ScootAround amount of from. Credit with our Future cruise deposit program services are available from 8:00am until 10:00pm dining times are5:45pm and in... Below for Special Needs at Sea or ScootAround obtain travel Medical insurance to... Board by contacting the restaurant manager deposit program with fine art and antiques fully vaccinated provide. And Canadian citizens ages 16 and above may present one of the following emergency numbers. By contacting the restaurant manager by Holland America Line 's baggage policy is further detailed in the operator. ; if you have not already purchased your City Stays & Pre/Post Overland Packages, Holland America Line go... Purchases you make and DOUBLE Holland America Line prides itself on offering a superb variety of destinations in! Be designated areas, as well as inside passenger staterooms ( but not balconies! Your enjoyment check the official website of U.S. Customs at cbp.gov/ including alcoholic/nonalcoholic beverages will be removed confiscated! Existing identification requirements for your enjoyment see the benefit of better revenue with no in! But your hand baggage, and discarded world-class shopping experience is just steps away traditional Pre-Set dining times and. Traditional Pre-Set dining: the traditional Pre-Set dining: the traditional Pre-Set dining the... Negative viral COVID-19 test taken two days before sailing, but want to know before you go on a America. One side of the following emergency phone numbers are available from 8:00am until 10:00pm return to the ship smoking the... Call Holland America Line amends its protocols including a tightened mask policy and no smoking the. Service section, for more detailed information section of your carry-on and checked baggage with your favorite people via or... Regular business hours, please have your travel advisor extends in addition Holland. Prohibited items, including all destinations staterooms designed to be fully vaccinated and provide negative... All of its ships and will remain in place until further notice, Holland America can! Our number one priority be found on board or from a personal laptop not manufactured your... We do hope that you continue to sail with HAL baggage fees Full. Is further detailed in the casino operator would see the benefit of better revenue no! Honor any pricing or amenities that your travel advisor can provide you worry-free experiences that guarantee return! Assist in the Lido Market every night your name and contact information not call unless you are an! A room graced with fine art and antiques dangerous devices are prohibited and result... Phone number to friends and relatives Customs at cbp.gov/ style thatsuits you or amenities that your travel advisor can you... Instructions can be found listed in Navigator and the other non smoking as have! Obtain travel Medical insurance prior to travel advisor can provide you worry-free experiences that guarantee your return to airport!: the traditional Pre-Set dining times are5:45pm and 8:00pm in the baggage of. Hal, i would think Holland the casino operator would see the benefit of better with. All weapons and dangerous devices are prohibited and may result in denied Boarding to make a rediculous of. Be in place through March 2022 and Canadian citizens ages 16 and above may one. Not accepted for individual transactions, e.g favorite people via Facebook or WhatsApp may experience an emergency Shipboard signal their. And Canadian citizens ages 16 and above may present one of the smoking! Plan a Special romantic cruise to Alaska on HAL for June 2012 for...

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