*Please see all applicable Terms & Conditions for Promotions, Group Reservations (sailing with 8 or more The latest review Harassment on board was posted on Jan 9, 2023. Health and safety protocols, guest conduct rules, and regional travel restrictions . Throughout, guests sail on exciting itineraries to some of the worlds most-popular destinations and enjoy Royal Caribbeans friendly and engaging service. Sister brands owned by Royal Caribbean Cruises Ltd. are Celebrity Cruises, Azamara Cruises, Pullmantur Cruises and Silversea Cruises. Connect with Royal Caribbean Cruises via Facebook at. In 1993, Leavitt was elected governor of Utah. A true expert in luxury and in marketing, Barbara has taught Branding and Strategy at numerous universities. Official page for Michael Bayley, President & CEO of Royal Caribbean. What ultimately convinced me to write the letter to Mr. Fain was the multitude of seasoned cruisers on the Quantum who shared the same opinion. Sign up to receive information about our special offers and deals. This email address goes to a department in the corporate offices that deals only with dining on all of the ships, across all of the lines under the Royal ownership. What Product shipment, payment, communication, billing, and any kind of service-related complaint about Royal Caribbean Cruises can be filed via the specific Royal Caribbean Cruises complaint section. Get 5 free searches. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. A cruise industry veteran of more than 40 years, Kulovaara previously served as senior vice president, Marine Operations and Fleet Operations, when Royal Caribbean Cruises Ltd. combined its marine operations and quality assurance functions. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Vagn O. Srensen has served as a director of the Company since July 2011. Request Access. 10:00AM-2:00PM), (Mon-Fri: 8:00AM-6:00PM / Sat: 9:00AM-12:00PM), (Mon-Fri: 8:00AM-11:00PM / Sat & Sun: Email. HAL is our preferred line. Make Sure Your Voice Is Heard! William K. Reilly has served as a director of the Company since January 1998. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Jason Liberty is President and Chief Executive Officer for Royal Caribbean Group, which consists of three global cruise brands, Royal Caribbean International, Celebrity Cruises and Silversea Cruises, as well as TUI Cruises andHapag-Lloyd Cruises, of which it is a 50% owner in a joint venture. There was an error processing your request. I was called the next day. He previously served as Chair of the Board of Trustees of the University of Miami, Chair of the United Way of Miami-Dade and Chair of the Greater Miami Convention & Visitors Bureau. He serves as a Trustee on the boards of the Cleveland Avenue Foundation for Education, Northwestern Memorial Hospital and Purdue University. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. onboard a Royal Caribbean cruise ship? with me on my cruise to satisfy any additional entry or Terre, December 31, 2017 in Royal Caribbean International. Thank you for your help and suggestions. Mr. Reilly is the current Chairman of the Safety, Environment and Health Committee. Tech Ventures, a single LP Venture Capital fund with a focus on Round A tech investments. Royal Caribbean Cruises currently employs approximately 77,000 people. He serves as a director of Enviva Partners LP, a publicly traded master limited partnership that aggregates wood fiber and processes it into a transportable form. Wichita, KS. Mr. Srensen is the current Chairman of the Talent and Compensation Committee. They do pay attention to e-mails at the CEO's office (mbayley@rccl.com). Mr. Ofer heads Ofer Globals various divisions, including: Zodiac Group, an international shipping enterprise operating a diversified fleet of over 160 vessels worldwide; Global Holdings Group, a real estate holding group specializing in large scale iconic office buildings, hotels and luxury residential developments, as well as other investment and development assets; and O.G. How quickly will I get my Future Cruise Credit so I can Can I cruise with a Passport if I am a U.S. Citizen? He also served as Executive Vice President of Operations at Carnival Cruise Line (2000 2008) and Senior Vice President at Costa Crociere (1997 2000). He has also previously served as the first Payne Visiting Professor at Stanford University, President of the World Wildlife Fund and President of The Conservation Foundation. In 2018, Mr. Reilly became a director of the Union of Concerned Scientists, a non-profit research and communications organization based in Cambridge, MA. Tell us about your inquiry so we can better assist you, Is your question regarding an upcoming cruise, Here are some of the most Frequent Answered Questions With your support, we can create more exciting content and share with everyone! from Columbia University Law School and a B.A. 00:00 Adam Goldstein, the former CEO of Royal Caribbean International and Executive Chairman of DLT Global, talks about his experience in the travel industry, his current endeavors in leveraging blockchain technology to enable data sharing between companies, and shares personal experiences that inspired him to create more resilient organizations. What are Cruise Points for Crown & Anchor Society loyalty Rebranding Celebrity as a new luxury line and solidifying industry-leading luxury brand partnerships with such organizations as Forbes Travel Guide, Chef Daniel Boulud and American Ballet Theater. Barbara Muckermann, currently chief commercial officer, will become the next president and chief executive of. Prior to joining McDonalds, Mr. Thompson served six years as an Electrical Engineer for the Northrop Corporation, where he specialized in power supply design and manufacturing for high technology radar systems. No matter the industry, corporate is last place you call for permission to bend, break, or exploit the rules. In his former role, Liberty was responsible for Finance, Strategy, Shared Service Operations, Legal, Technology, Silversea Cruises and the TUI Cruises and Hapag-Lloyd Joint Venture. Adress. An Italian national, Martinoli holds a Masters Degree in Naval Architecture and Mechanical Engineering from the University of Genoa, and has also attended an Advanced Executive Program at Kellogg Northwestern University, Illinois. Caribbean? Here's the information to get a hold of them through a variety of methods such as phone, mail and email. Keep Mr. Bayley's e-mail handy. From 2004 until 2008, he served on the board of NAVTEQ Corporation and was the chairman of its audit committee. I am going to give you another email to use: rcldining@rccl.com. cruise ship (Non-U.S. Citizens)? To write a complaint about Royal Caribbean Cruises and get an answer from the officials of Royal Caribbean Cruises, Complaintsboard.com's objective complaint writing and answer providing system can be used. No credit card required. So make all the calls or send all the emails you want BUT do't expect a correct answer from RCCL management. He also had two other executives get in touch with me that day I was blown away to say the least. Royal Caribbean Group 1050 Caribbean Way Miami, FL 33132-2096. Throughout her 35 years in the company, and prior to becoming CEO, Lutoff-Perlo enjoyed a succession of progressive sales, marketing and operations leadership roles at RCL with expanding scope, responsibility and P&L oversight. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. 343 talking about this. #6. Before joining Silversea, Martinoli was the Chairman and CEO of Grandi Navi Veloci, a leading ferry company and part of the MSC Group in the western Mediterranean. experience be? Posted March 22, 2015. mrsz. Prev; 1; 2; 3; Next; Page 1 of 3 . I was told that the policy is THE POLICY. In 2017, Mr. Reilly became a director of the Center for Strategic and International Studies, a non-profit research and communication organization in Washington, DC. Started August 27, 2021, By (SetSail Pass)? Barbara Muckermann is the President and Chief Executive Officer of Silversea Cruises, as well as a member of Royal Caribbean Groups Executive Committee. It looks like Royal Caribbean will vaccinate its crew members, Spotted: Royal Caribbean makes face masks optional for crew members, Video: Royal Caribbeans Crew Members Share Their Passions, Royal Caribbean updates: Ukrainian crew, Pinnacle lounge access, & more. How do I cancel my cruise with Cruise with Confidence? We can do nothing to address their issues. After a hurricane threatens her destination wedding, are these airline tickets worthless? Inaugural cruises on the Allure and Oasis were much more impressive events. Does anyone have experience with how long it takes to get a reply from the CEO or a representative at RCI? Cruisers' Choice Awards! Executive Vice President, Maritime & Newbuilding, Senior Vice President, Sales, Trade Support and Service. MICHAEL BAYLEY President and Chief Executive Officer, Royal Caribbean International. CC Help Jenn Password. We publish the names and emails of customer service managers. If anyone has an e mail address for Mr. Fain, I would greatly appreciate it. If my RoyalUp offer is accepted, will I earn Crown & program? I was fortunate and got a response in less than a day.. He is also a visiting professor at the University of Strathclyde in Glasgow. Jason Liberty is President and Chief Executive Officer for Royal Caribbean Group, which consists of three global cruise brands, Royal Caribbean International, Celebrity Cruises and Silversea Cruises, as well as TUI Cruises and Hapag-Lloyd Cruises, of which it is a 50% owner in a joint venture. So, emailing Mr. Bayley was good advice, thank you everyone! The choice of ports was poor, Port Canaveral and Nassau. Mr.Reilly is the Founding Partner of Aqua International Partners L.P., a private equity fund established in 1997 and dedicated to investing in companies engaged in water. How do I get credit for past Cruise Points that have not Paid for valet parking, had to pay for off site parking, ($30.00) untill boat unloaded. If you booked through a Travel Agent/Agency and need to make :(, I have tried for over 30 min to have a 6:15 or 6:30 time for dining. The manner in which the issue was handled impressed us all. Press Materials. Contact us. Operations. Thank you. Establishing and leading the industry-first consolidated Global Marine Organization, overseeing 59 ships and 5 brands throughout the RCL corporate fleet, maximizing efficiencies and best practices. This complaint was posted by a verified customer. Very pleased with the outcome. Mr. Brock is a Trustee of the Georgia Tech Foundation, Chairman of Horizons Atlanta, a philanthropic organization that enhances education for underserved children, and a member of the Smithsonian National Board. Can you share any Many of the Quantum management team had come from Celebrity where they do not do the same for Inaugural cruises as Royal Caribbean used to do. Contact Us | Royal Caribbean Cruises contact us We are here to help with reservations, Crown & Anchor memberships and general questions. stateroom category? What if I don't find a pre-cruise test or get the results John F. Brock has served as a director of the Company since February 2014. Corporate Guest Relations1050 Caribbean WayMiami, FL 33132, General: (305) 539-6000Customer Service: (800) 398-9819Corporate Guest Relations: (800) 256-6649. Donald Thompson has served as a director of the Company since May 2015. Will I have to take a COVID-19 test before or during my While this scam seems to target personal information, Carnival Cruise Lines was recently the victim of a similar attack, whereransomware ended up stealing personal information about the cruise companys guests and employees. Its just a fact of life. How do I earn and redeem Royal Caribbean MyCruise package cost? Have our travel agency partner get you a free quote for a Royal Caribbean cruise. Error submitting form, please try again later. From 1998 through 2002, Mr.Kimsey served as the Chief Executive Officer of Ernst& Young Global and Global Executive Board member of Ernst& Young and from 1993 through 1998 as the Firm Deputy Chairman and Chief Operating Officer. Not so hard to just give someone the info they ask for without the need to grill em first. Its interests span Europe, North America, the Near East, Australasia and South East Asia. Roberto Martinoli is Senior Advisor to Royal Caribbean Group President and CEO Jason Liberty. Michael Bayley is Royal's CEO Fain is still with the company but not in the same capacity. Prior to these positions, she held numerous senior management roles at Deloitte, including Managing Partner (Leadership Development and Succession, Deloitte University) from 2009 to 2011, and Regional Managing Partner from 2001 to 2009. Overview of Royal Caribbean Cruises complaint handling. Arne Alexander Wilhelmsen has served as a director of the Company since May 2003. . President and Chief Executive Officer, Royal Caribbean 1050 Caribbean Way Miami, FL 33132 https://www.royalcaribbean.com Phone Contacts Main: (305) 539-6000 Customer Service: (800) 256-6649 Toll Free: (866) 562-7625 Email Contacts RoyalGuestRelations@rccl.com Guestclaims@rccl.com Social Media Contacts Executive Contacts Primary Contact Carlos Jimenez Sr. Examples of these risks, uncertainties and other factors include, but are not limited to the following: the impact of the global incidence and spread of COVID-19, which has led to the temporary suspension of our operations and has had and will continue to have a material adverse impact on our business and results of operations, or other contagious illnesses on economic conditions and the travel industry in general and the financial position and operating results of our Company in particular, such as: the current and potential additional governmental and self-imposed travel restrictions, the current and potential extension of the suspension of cruises and new additional suspensions, guest cancellations; our ability to obtain sufficient financing, capital or revenues to satisfy liquidity needs, capital expenditures, debt repayments and other financing needs; the effectiveness of the actions we have taken to improve and address our liquidity needs; the impact of the economic and geopolitical environment on key aspects of our business, such as the demand for cruises, passenger spending, and operating costs; incidents or adverse publicity concerning our ships, port facilities, land destinations and/or passengers or the cruise vacation industry in general; concerns over safety, health and security of guests and crew; further impairments of our goodwill, long-lived assets, equity investments and notes receivable; an inability to source our crew or our provisions and supplies from certain places; the incurrence of COVID-19 and other contagious diseases on our ships and an increase in concern about the risk of illness on our ships or when traveling to or from our ships, all of which reduces demand; unavailability of ports of call; growing anti-tourism sentiments and environmental concerns; changes in US foreign travel policy; the uncertainties of conducting business internationally and expanding into new markets and new ventures; our ability to recruit, develop and retain high quality personnel; changes in operating and financing costs; our indebtedness, any additional indebtedness we may incur and restrictions in the agreements governing our indebtedness that limit our flexibility in operating our business, including the significant portion of assets that are collateral under these agreements; the impact of foreign currency exchange rates, interest rate and fuel price fluctuations; the settlement of conversions of our convertible notes, if any, in shares of our common stock or a combination of cash and shares of our common stock, which may result in substantial dilution for our existing shareholders; our expectation that we will not declare or pay dividends on our common stock for the near future; vacation industry competition and changes in industry capacity and overcapacity; the risks and costs associated with protecting our systems and maintaining integrity and security of our business information, as well as personal data of our guests, employees and others; the impact of new or changing legislation and regulations or governmental orders on our business; pending or threatened litigation, investigations and enforcement actions; the effects of weather, natural disasters and seasonality on our business; emergency ship repairs, including the related lost revenue; the impact of issues at shipyards, including ship delivery delays, ship cancellations or ship construction cost increases; shipyard unavailability; and the unavailability or cost of air service. 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