Each burner includes electronic spark ignition. Never let flames wrap around cookware. Maximum temperature setting/recommended control knob position for burner ignition. We would be more than happy to get you connected with a customer service representative. I thought great. Its cooktop comes with 7 burners on a porcelain cooktop. If I could get the aesthetic and function I wanted out of something that cost almost 1/3 of its competitors, it just didnt make sense not to. Any food or liquid spills in the bottom of the oven must be cleaned up before cooking in order to avoid unpleasant smoke and/or the possibility of fire. They also come in a variety of mount types. Unmatched Quality We craft our products with functionality in mind, and quality as our priority - guaranteed to enhance the space that means the most - your kitchen. 4.0 cu. Both the ZLINE Microwave Drawer and the Built-in Convection Microwave offer a child lock safety feature. Customer service and satisfaction is our highest priority. Brass burners naturally oxidize over time and form a patina that is a beautiful deep brass hue. Your email address will not be published. You cannot just install and use. At the same time, they can make your kitchen look more upscale, which is just a perk of this safety feature. Is the convection feature on when the button is depressed or when the button is popped out? You can also bake some breads and cakes at the high end of this temperature 160-200C: there's a lot you can do in this range: breads, cakes, pies, cookies, brownies, baking potatoes, roasting tender meats and poultry, and baking fish. It absolutely can be but as you can see in the pictures, the back of the range will not sit level with your counters. The regulator must be properly installed in order to be accessible when the appliance is installed in its final location. Please reach out to us if you have any further questions we can help answer. The blue film around your baffle filters is a plastic layer that is designed to protect your range hood during shipment. For use with propane LP gas, please follow the conversion procedure described on page 18. DO NOT bend or damage the flexible connector when moving the appliance. Baking is done at low temperatures to help food build structure. Nothing I've baked or roasted in it turns out correctly. They did very well standing behind their product. Depending on the model, some convection ovens . Choose from a wide selection and let your range be the heart of your kitchen. We highly recommend ZLINE Kitchen because it offers the same or better features and performance as the Viking range, for a fraction of the cost. Doing this helped. Our hours of operation are Monday through Friday, 8 a.m. to 5 p.m., EST, excluding holidays. This range type is ideal if youre most concerned about the speediness of your cooking. Luxury isn't meant to be desired - its meant to be attainable. Thank you for reaching out to us, and we are so sorry to hear about your experience. All ZLINE appliances are designed in the USA by Founder Andrew Zuro and his team, and shipped from our facilities in Nevada, Ohio, and Tennessee. On the other hand, a wall oven is typically 4 or 5 cubic feet, but can go as low as 2.5 cubic feet. Please consult your local gas company for recommendations before purchasing or installing. I like the kitchen reno. Do not store or use gasoline or any other flammable substances in the vicinity of this or any other appliance. Find My Store. Oven settings are a little different. Both Range types are efficient at cooking, but they come with their own advantages. This means that both the cooktop and the oven are fueled by gas. Installation or start-up, damages or problems caused by improper installation or use. Unscrew the front cap of the regulator (as seen below.) New ZLINES just installed last week. Additionally, ZLINE Gas on Gas Ranges are sized from 36-inches to 48-inches, which will ensure that you find a Range that matches your kitchen size perfectly. Their sizes range from 30-inches to 48-inches. Thank you for your comment. It also includes 4 to 8 brass burners. NOTE: In the event that service is dispatched, and it is discovered that the reported issue is not covered under warranty based on the disclaimers above, the customer will be responsible for all service fees. The regulating knobs should be turned in anti-clockwise direction until the small flame symbol, vice-versa for the larger flame symbol. An oven as small as 2.5 cubic feet will still be able to handle a 20 pound turkey on Thanksgiving. Replacement parts are available from ZLINE. We respect your privacy. 30 inches between the cooktop and bottom of the cabinet above. 1,000 watt cooking power its powerful and heats food really well and evenly. The baffle filters are easily installed by placing them in the under-side of the range hood and into the baffle channel. The range may be installed directly adjacent to existing countertop height cabinets (36) from the floor. It gets unbearably hot in my kitchen and I nearly burn up trying to cook on the cooktop if I am also using the oven.Also, I cant figure out the convection button which just says fan under it. Makes it so quick and easy to reheat food! It has two dual wok burners, a grill burner, a rapid burner, a semi-rapid burner, and an auxiliary burner. Place door hinges into slots of hinge base receivers, keeping the door in half closed position. I ordered her oven temperatures gauges and sure enough, had to set the oven temp to 425 to get it to 350. The burners are handcrafted in Italy. what is the solution?? A manual gas shut-off valve must be installed in the gas supply line ahead of the oven in the gas flow for safety and ease of service. The ZLINE Range Hoods are sold separately from the Ranges and Rangetops, but they are designed to match. The blue light will come on when the oven reaches proper temp. An agency-approved, properly-sized manual shut-off valve should be installed no higher than 3 above the floor and no less than 2 and no more than 8 from the right side (facing product). The gas conversion procedure for this range includes: The conversion is not finished if all steps are not completed. In order to turn on my oven I need to use my mobiles flashlight. Our customer service department will gladly assist with any missing or damaged parts in your order. There was also no stopping the drawer from either opening or closing if you accidentally hit the button. ZLINE also offers premium Brass burners as an add-on. The benefit of this range type is that it takes advantage of both gas fuel and electric fuel. The kitchen cabinet quality was also important to me and I actually decided to get the same exact cabinets and color as our previous remodel. Please let us know if you have any other questions. I am attaching my photo so you guys can see how bad it is. Gas cooktops offer quick heating and ample temperature control. Will Z-line replace/refund money? This may cause it to look discolored in some parts, so we don't recommend staining our wood hoods. Adjust leg height to the desired level by twisting the inside portion of the leg assembly until the proper height is reached. The rating tag shows the model and serial number of your range. A Dual Fuel Range will allow you to cook food on the cooktop quickly and cook food in the oven evenly. Gas conversion is important for safe and effective use of the appliance. This range is a complete and total let down. She hates it. Poor ventilation can result in lack of oxygen and extinguish the flame. The baffle channels are easily installed by attaching them to the underside of the range hood and into the baffle channel. The brass burners provide superior heat and distribute heat more evenly, which allows the burner to work faster, stronger, and have better performance. If the product is installed at higher altitudes above sea level, you may experience issues with gas pressure that will affect product performance. Warranty shall not apply and ZLINE Kitchen and Bath is not responsible for damage resulting from negligence, improper maintenance, misuse, abuse, alteration of or tampering with the appliance, accident, natural disaster, improper electric supply, flare-up fires, unauthorized service or repair, improper installation, or installation not in accordance with the instructions contained in the manual, or the local codes. These ball-bearing racks will allow you to easily slide baking racks in or out for all your cooking purposes. Only authorized replacement parts may be used in performing service on this appliance. However, for select convertible designer series models, an additional compatible vented crown molding will need to be ordered as well. The video below explains how to calculate the ideal chimney height for your kitchen. Before placing the oven into operation, always check for leaks with soapy water solution or other acceptable method. My advice buy a brand of oven that works and stay away from this brand. We have a new ZLine 30" dual fuel range. Update, we ultimately went with the SKS 48 range, the one with the griddle, not the one with sous vide or induction (sadly, I really wanted the induction) and all related appliances. This is removed by simply peeling it off of the baffle filter. The 36-inch Professional Black Stainless Steel Dual Fuel Range is our runner up for best ZLINE Range because it has superb quality, an attractive look, and two fuel sources. The range also features three-layer glass on the door, dual lighting, porcelain cooktop and cast iron grates. If the information in this manual is not followed exactly, a fire or explosion may result causing property damage, personal injury, or death. Hidden Feature. The range is equipped with a safety valve. And since everything is more expensive today versus 3 years ago, it really kind of stopped me in my tracks when it came to this kitchen remodel. The video below demonstrates how to install your range hood's baffle channels. We have notified a customer service representative, and they will be reaching out to you shortly with the next steps. I'm thinking that the quality and product development divisions would not let another oven go out that door until the oven doors are shutting properly, the heating harnesses are adequate and doesn't cause heating element failure, fan noise is resolved and doesn't heat up everything but the oven chamber, temperture control is close to the setting and I'm sure I'm missing more but you get the idea. I tend to use convection bake 99% of the time but I dont find it to get things as crispy as my previous ovens convection roast setting. NOTE: System cooling fan will run on all oven settings when it is in use.WARNING. The pressure regulator shipped with the appliance has two female threads 1/2 NPT. This warranty applies only to the original purchaser of a range product installed for normal residential use. Or tighten the chains up with fixed screws on the wall. The gas supply line (service) must be the same size or greater than the inlet line of the appliance. If all electrical components are properly installed, call 614-777-5004 for help. A good rule of thumb is to set the oven to about 25F below the recommended temperature of your recipe. It also is not an even bake - from front to back or side to side. This 36" Professional Dual Fuel Range by ZLINE offers 6 Italian burners on the cooking and a 4.6 cu. Once you've had one, you won't want to be without it. The cook top burns everything even on the lowest setting. I have been in contact with customer service and have sent them all the pictures they requested and I explained to them that this is a serious problem when my kids and senior citizen mother cant even use the stove due to safety concerns. Add steam and set a timer for 25 minutes. I'm screwed, I get that but do the right thing and address all the manufacturing issues that are keeping these oven from functioning properly. Turn the control knob counter-clockwise to the MAXIMUM position; light the flame with a kitchen lighter or with a match. The chains shipped with the range must be properly secured to the rear wall. Countless homeowners have done everything that they can to transform their houses into smart homes. The video below shows the installation process for island range hoods. By hand, remove the screw to reveal a spring. All stainless steel body parts should be wiped with hot, soapy water and with a stainless steel cleanser. Do not use aerosol sprays in the vicinity of this appliance while it is hot. In Massachusetts: Installation must be performed by a Massachusetts licensed plumber or gasfitter. FAQ | ZLINE Kitchen and Bath Frequently Asked Questions Select a product to jump to the category, or scroll down to see more questions. Unlike Dual Fuel Ranges that have both gas and electric fuel sources, Gas on Gas Ranges are solely powered by gas. Thank you for your comment and we apologize for the inconvenience. Gas supply valve is in the OFF position or gas supply is interrupted. For all out of warranty parts & accessories ordering, you may visit the ZLINE Parts & Accessories Site. The tag is located under the front edge of the range cooktop. Replacing your LED light bulbs is a simply plug and play task. There may be noises. Unapproved out of pocket payments for service will not be reimbursed. It also includes 4 to 8 brass burners. My replacement range works perfect. your favorite foods without selecting cooking times and power levels. Problems . The space begged for a big dramatic waterfall island and I knew I wanted natural stone after previously having quartz. As yet it has not arrived and today the oven has broken down again. ZLINE 48" Stainless Steel 6.0 cu.ft. I had the same issues with the burners until we figired out that you have to calibrate the flame setting on each burner. I went to the site and submitted my recall information yesterday. The product must be deemed serviceable via troubleshooting with the ZLINE Kitchen and Bath service team. Also, we noticed that the pan on the bottom of the stove laid directly on the burner and it eventually burned it out. A properly grounded and horizontally-mounted electrical receptacle type NEMA 14- 50P should be installed no higher than 3 above the floor, no less than 2 and not more than 8 from the left side (facing product); refer to electrical connection section. Call 1-614-777-5004. The burner types include a dual wok, rapid burner, semi-rapid burner, and auxiliary burner. The surface of the batter should be smooth and flat. At this time, we have passed your information along to a customer service representative who will be reaching out to you soon. Ive seen lots of built in microwaves installed above wall ovens and always really dislike how a trim piece is needed to build the microwave out to the same width as the oven. had hinges replaced all ready and still has issues, temp at least 50 degree's off with severe hot spots/ burning up food in center of oven, need to turn and move food around every 5 min. ZLINE ranges are made from black or silver stainless steel, but some models come with colored door options too. When using the cooker for the first time you may notice the following: To activate the electric ignition, simply turn the control knob counter-clockwise to maximum power, then press the knob in to start the flow of gas and the ignition spark. Call 614-777-5004 for help. Our Zline 30" range was delivered last year May. And I have to say, I think this microwave might be my favorite appliance of all! The video below demonstrates how to install your ZLINE color range door: ZLINE Ranges come with a manufacturer warranty valid for 1 year from purchase date. The 30-inch Black Stainless Steel Gas Range comes with a convection oven that is 4.0 cubic feet deep and comes with dual lighting and a triple glass window. I did an inordinate amount of my own research, scouring appliance forums (yes, this is a thing) and talking to people I knew that had ZLINE in their kitchens because I was honestly a little skeptical thinking this must be one of those too good to be true things. Always lower the flame or turn it off before removing the pan. All burners come with electronic spark ignition. Make sure there is proper electrical power to your oven. I would NOT recommend this range and regret my purchase. If your kitchen ceiling is shorter than 8 feet or taller than 9 feet, you may need to purchase an additional chimney kit. We would love to help resolve any issues you're still experiencing. 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