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Customer Support Team. I wanted to know about a specific wig and my questio. Copyright 2000-present Ebonyline.com. You use expensive skin creams, eat nutritious foods, and drink lots of water. Thank you for being our valued customer! Sale price. My order was shipped promptly via **************** and marked as delivered 12/2/22. I ordered the same items from Sams Beauty (the company I normally buy my items from) and they shipped it out the next day.Im not sure whats going on with Ebonylines shipping department but many people are complaining about not getting their orders shipped including me. Click the "My Account" link at the top of the website. We are very sorry to hear this. Companies can ask for reviews via automatic invitations. Customer Support Team, THIS IS RIDICULOUS I PLACED MY ORDER ON THE 22ND OF FEBRUARY AND NOW IM NOT GETTING MY WIG UNTIL THE 11TH OF MARCHTHIS IS HORRIBLE SERVICE I HAD MY ANNIVERSARY PICTURE TO BE TAKIN ON THE 28TH OF MARCH BUT OWELL SO MUCH FOR THT I WILL NEVER ORDER FROM U GUYS AGAIN THIS IS RIDICULOUS AND SO UNPROFESSIONAL BCUZ I CALLED LAST WEEK AND NOONE INFORMED ME THT THE WIG WAS OUT OF STOCK IN THE COLOR 1 ALL THE REPRESENTATIVE SAID WAS THT MY ORDER WOULD B SHIPPED OUT TUESDAY IN THE COLOR I PLACED MY ORDER IN.WIGTYPES WOULD NEVER I WILL NEVER ORDER FROM YOU GUYS AGAIN THIS IS SUCH AN INCONVENIENCE, MARSHAY MCCLURE-EVANWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Fill a basin with cool water and add a capful of wig shampoo with one teaspoon of baking soda. ******* It is so fabulous! All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. I ordered a wig on 10/14/2022 order #******** and never received the product. Theres usually a good supply of colors & new releases. You do not have JavaScript enabled in your web browser. Thank you. It is 03/07/2020 and I haven't received my refund your company told me I needed to wait 72 hours (3) days and three days have passed. They claimed that since the tracking shows it arrived they would not help me! If your courier has tried to deliver your parcel theyll leave a calling card that has an 8 digit number printed on it. This wig was every thing I expected and more. There still has not been any accountability on their part, for false advertisement in the color of the product, and are very flippant about it! Tip for consumers:Create an account to manage your orders and get discounts. Not sure about this. We recommend you contact customer service immediately. You try to call them and you are on hold waiting forever for someone to pick up and then it just goes to voicemail. All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Why was I charged for a canceled order? Submerge the hair in the water and swish it around gently for one minute. Once again we do apologize for any misunderstanding. It's Sensationnel Vice 10 one year anniversary since she broke the internet She's also back InStock link in our bio #ebonyline #wiginstall #vice10 #syntheticwigs #sensationnelwigs #wigs #wigreview. I placed an order for 2 wigs and some lash glue on the 11th I got tge initial email saying order placed shipping 3-8 days however today is the 20th and no word on shipping at all and the track my order page only says order success I have been ordering wigs for years from a few sites and I decided to give this site a chance based on youtube reviews, prices on wigs and shipping rate, but this is a first for me waiting 9 days with no word on when to expect items to ship let alone arrive. If you are the server administrator. As of August 9, 2021, Ebonyline.com does allow modification & cancellation policies. Customer Support Team. For the best experience on our site, be sure to turn on Javascript in your browser. Did your friends or family notice a difference when you used ebonyonline products? ABSOLUTELY ADORE this site. Would definitely recommend! For the most part, they usually have it. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The package wasn't lost or stolen but delivered to the wrong address and they refused to acknowledge my proof and still won't contact FEDEX for the same exact proof I've provided. Just enter this number into the tracker, above. Pat dry & shake to refresh style. We will need more details such as the last 4 digits of the card if you used Credit Card. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Items Shipped I will continue being a repeat customer. If you have a parcel thats due to be delivered and youd like to divert to a neighbour or safe place, first go toour parcel tracking page. Invoices For more info on Ebonyline Order Tracking, Click Here. We do apologize for those delays with the carrier . I have attached am email history.The ignored my request for a "Refund Return Authorization". If you have any questions, please email us at ask@ebonyline.com. Enter this number in the box to get an update on your tracked postage. If you're returning a parcel using a Print In ParcelShop device, make a note of the long number underneath the printed label and enter it in the box above. Was not notified until I reached out via email. Online Labels, LLC I started buying wigs online from this website a few years ago and haven't turned back. Please read the above "Why was I charged for a canceled order?" They ignored my email and chaser. Also did not get confirmation email for order after placing my order. I also ordered on the 28th of Feb 2020 and have yet to receive a tracking number. You may cancel or change your order if the order is not shipped out yet. EbonyOnline has a consumer rating of 4.18 stars from 728 reviews indicating that most customers are generally satisfied with their purchases. You can track an international parcel in exactly the same way youd track a UK parcel, but youll need to use our International tracking tool. Ebonyline.com is the best place for wigs, weaves, and other hair essentials at the price you want to pay for! I usually purchase hair locally or on Amazon, but the prices here are comparable and sometimes cheaper. JavaScript seems to be disabled in your browser. If youre still waiting on your parcel and its been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it. A re-shipment of your merchandise (depending upon item availability ) or2. Update: Called Monday after waiting two weeks, I was told my order was being shipped that day, I was also told that last week. They say my order was going to ship out in 24 hours. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. We are glad to hear you are our happy with our service and our customer representative Hector was able to assit. Cori Foster,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Same Day will ship today if ordered by 4 pm ET. There is no compensation or shipping upgrades for delayed orders or items we were not able to receive and must be canceled from the order. Thanks Hector! And since 1969, The Wig Company has offered The store will not work correctly in the case when cookies are disabled. Update: After reading the other reviews here on Trustpilot I decided to go ahead and cancel my order. Reorder Print All rights reserved. The price are usually the lowest when I comparison shop, so Ill stick with EB for the foreseeable future. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. All Rights Reserved. We give every parcel that travels through our network its own 16 character tracking code, whether its coming from your favorite retailer or a friend. Thank you for taking the time to share your positive feedback. Brush the hair with a wig brush to remove all tangles and loosen dirt. I have emailed proof that this was requested several times and proof that I called several times before the order was shipped as well but was ignored. Customer Support Team. I just received the wig last week on Monday, 12/05/2022. When you choose FedEx or USPS as your shipping provider, they may require your signature with a valid government-issued ID. ***** #************. Customer Support Team. Hector was really nice. Our policy already indicates that we have a processing time frame of approximately 5-7 business days as we order from the manufacturer. I love ebonyline! I sent them an email and have yet to hear back from them. Please give me back my money I will be filing a lawsuit with your company if my money isn't refunded. Besides I have no guarantee I will receive the other item.\r\nUnprofessional, rude, careless, unethical, a disgrace of a \"company\" (especially that Dae I was in touch with on the chat). All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. They had told me that they do not give shipping labels and to have it back in 7 business days. The BBB cannot really assist you in this matter. However, it is now November 26, 2022 and there are 0 shipping updates on the order and I have no tracking info. This company responds to reviews on average within 28 days. The store will not work correctly in the case when cookies are disabled. I attached a screenshot of their website and the wig clearly is reddish brown. Global Express Guaranteed 82 000 000 00 BBB Business Profiles generally cover a three-year reporting period. As of August 9, 2021, Ebonyline.com does offer international shipping policies. It arrived quicker than I imagined. DO NOT ORDER FROM THESE PEOPLE THEY WILL RIP YOU OFF! I am so far please with their support as well. Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price! Outre Lacefront Melted Hairline Lace Front Wig - Alexandra. BBB is here to help. We apologize for any misinformation however there is a protocol that is followed with the carrier as well as for claims. Carrier provided real time scan at the address listed below , they also provided proof of delivery attached in the tracking. Color The customer may see it as "Charged" or "Temporary Charge" on their online statement. How do I cancel with Ebonyline.com? You can track a parcel you're returning in the same way as one you're receiving. Freetress Equal Invisible L Part Wig CHASTY Ashley LaneWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. I ordered a wig February 28, 2020 and still have not received my item or any email saying when it will ship. They did not even have the decency to discuss refund option. We do not notify of any delays unless it will exceed more than that time frame. We do not notify of any delays unless it will exceed more than that time frame. Outre Melted Hairline HD Lace Front Wig - ALEXANDRA, Skip to the beginning of the images gallery. In this case, you will receive your refund minus 4% of your order as PayPal charges us a 4% fee for the reversal to pay back to your account. Hello, *******. Erika, JavaScript seems to be disabled in your browser. We look forward to hearing from you again! Once again we do apologize for any misunderstanding. Anyone can write a Trustpilot review. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. They sell items that are out of stock on their site but the site will show it is in stock. Tip for consumers:Know what you want BEFORE you buy. Our wigs come directly from name brands and they are not imitation. For shipping information, please check our Shipping Policy. They need to be closed DOWN!!!!! It was first and last time. Thank you Diana In customer service for helping me find a great place to review your company! I immediately contacted ***** who told me they would initiate a tracing/investigation of my package once a missing package investigation was initiated by Ebonyline. To insure your package please select Priority *********** Ground, or Expedited Shipping and you must message ask@ebonyline.com to add a signature required at an additional cost to protect your package. Most definitely will be ordering from this site again. Spray it with hair conditioner. Michelle Allen,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. Any items that state 1-2 days or 2-4 days on them are not in stock. Click the "Add to Cart" button to proceed to checkout. Otherwise, you can choose a neighbours house or other safe place todivert your parcel. Ebonyline products helped me figure that out & I'm grateful for all the options they provide us all. You can track a parcel you're returning in the same way as one you're receiving. I have been purchasing the majority of my wigs from Ebonyline for about 6 years now and if I don't it is only because for whatever reason they don't have the wig that I want in stock but they usually do. NOTHING. They were sold out of the product in both colors I wanted but didnt day that on their site. Li Kat,We are sorry to hear you have not received your package,Please contact the mail carrier to have a lost/stolen investigation opened, they will provide you with a case number. Verification can help ensure real people write reviews about real companies. * One or more of these files was not uploaded due to an invalid file type. DAEJONNA D at Ebonyline was absolutely wonderful to work with! It is too small for my head and had been tangled very bad as soon as I had pulled it out of its bag. Track your orders easily with us. Items Ordered An Outre Synthetic Melted Hairline Deluxe Wide Lace Part, Order No. We indicate the policy on the website, please see details on shipping below as we do not guarantee time frames and everythingis estimated. We understand online shopping can be difficult since you cannot see feel or try on items however I recently discovered it and bought two wigs so far, which have come very quickly. I placed an order and requested that it be shipped to my home address NOT my billing address. Can I cancel or change my Ebonyline.com after I've checked out and made my purchase? Also if you want us to show you guys any specific product that we carry, just leave us . Service 296. Best selection of wigs out there and good customer service. Depending on what kind of service the sender has selected youll either be able to divert to a safe place or neighbour or neighbour only. Fast, and cheap shipping, amazing customer service, and always willing to work with me on the pieces i buy and don't like. There is a high possibility that one of the charges is a pending charge. Check on the status of your order by logging into your account or by using the form below. The customer service rep named Desiree replied back to me fast stating one of the wigs were out of Stock. This company is my go-to site if I can't find something I really want. https://www.ebonyline.com/shipping-policy/. Based on our last check on August 9, 2021, Ebonyline.com was not offering in-store pickup. We apologizefor any misunderstanding. I wanted exactly what I paid for or nothing at all but my money back. Wait a few minutes then rinse. Hello, I do not feel I have to pay to ship the item back (which I did and *************** due to be delivered tomorrow) nor should I have to pay a 20% restocking fee. The absolute WORST customer service imaginable. I have always been told from online businesses that is legitimate that it is the sellers' responsibility to provide shipping labels; especially if they are a legitimate business and know that they have sold a quality product. I just wish we could receive alerts when items are back in stock Hector! I've been buying my extensions from them for over 10 years. You will be contacted by email to verify your review. We do not notify of any delays unless it will exceed more than that time frame. I ordered 8 wigs and paid 23.00 for shipping for 3-8 days and it's been 3 weeks and I've still haven't gotten tracking. I GUESS I WILL JUST HAVE MY PURCHASE DISPUTED AT THIS POINT. We use cookies for analytics, personalization, and ads. They were very quick to send emails in regards to payment though. All you need to do is enter the 16 character parcel tracking code into the tracker. Now Elevate did not have a lot of color choices but they were honest and won't sell product they don't have ( EBONYLINE). I will never, ever order from this company again. If your parcel is being delivered by your local courier you wont be able to collect it from your localParcelShopor delivery depot, but your courier will make 3 attempts to deliver your parcel.. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Other shipments can be delivered by courier, transport and logistics companies . It goes against our guidelines to offer incentives for reviews. View the, Yes. Many customers have requested us for a web-based wholesale store and we have released ebonyline.com for the retailers and volume buyers, giving them great deals and low prices. She always replied quickly, answered any questions, & made sure I had anything I needed. \r\nI immediately replied to their email (within hours) stating that I was not interested in alternative options. It means everything to us! If that does not work, try https and port 2443. The shipping is excellent! RIDICULOUS. The shipping was super fast it came in 3 days. I was told I needed to adjust my eyes, as the color shown is BLACK! No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. Diana, To protect cardholders, we need a photocopy of your credit card and a photo id back & front before processing your order. You'll want to bookmark that login page so you can easily find it again. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. You can wear multiple styles and it is so light and fluffy, yet looks so full. Value 290. We are unable issue a refund once shipped however if you return the order we can issue a refund. Nneka, She answered my questions in a timely matter. Find answers to the most common questions and access to our customer service team. If you're on the fence this is your sign to finally make a purchase! When preparing to send your purchases, the seller reserves a track number from the delivery service, which starts to be tracked within 1-5 days after the order is transferred to the delivery service. Absolute worst online shopping experience. Thank you for taking the time to share your positive feedback! We strive to keep our shipping low and our prices lower. Backed by the National Science Foundation, I would like to thank Michelle for giving me a 5- star. Collect On Delivery Hold For Pickup 9303 3000 0000 0000 0000 00. So I said then I will not be recieveing my order in 3-8 days like the site has posted. Enter the Ebonyline Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. Follow these tips & tricks to ensure that your wig stays fresh and looks bomb. For the best experience on our site, be sure to turn on Javascript in your browser. Your order has shipped, please see tracking details below. Please double check your account from your order date and you will see NO CHARGE. DO NOT BUY FROM THIS COMPANY. Before washing, gently detangle using a wide tooth comb. The store will not work correctly in the case when cookies are disabled. Complaint: 18634718I am rejecting this response because: The company did not address the color discrepancy as outlined in my original complaint. The people stopped emailing me back and no one answers the phone. Shonta Alexander In fact, they don't ship it at all. Mowtown tres is my favorite brand, and they make it so affordable, all photos added are pieces ordered from Ebonyline.com. i already emailed you! Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. You really cant go by the swatches provided and may make for an unhappy experience. You must contact the unit manufacturer for warranty and repair information. OP27 +$2.00. Hello, We do not notify of any delays unless it will exceed more than that time frame. View the, Yes. We are not liable for lost or stolen packages after they have been marked as "delivered" by the carrier. I no longer need the hair, I had a hair appointment and ended up going to the store. Customer Support Team. Orders placed by 3:00 PM CST Monday-Friday.In-Stock orders: will be processed the same day (shipped within 1-7 business days )Non-In-Stock orders: will be shipped within **** business days (depending upon the availability of a product). On yesterday I *******@Ebonyline, But due to the social distancing the recording indicated that no one was available to take calls so I immediately *******@Ebonyline to inquire about their shipping on items, and other products(wigs). Get exclusive deals, promos and giveaways! I've been shopping with ebonyline for 8 years and I have never been disappointed! All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. She literally called me a liar. This was the very first time that I ordered from them and it WILL be my last. (TIP) if you dont have an item in your possession dont post it for purchase! (Optional) Include a photo to illustrate your review of Ebonyline.com's order changes & cancellations, Yes. I keep emailing and I keep getting excuses. Hallous KayWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Your bank places an authorization hold on your account that will drop off AFTER 72 HOURS once your bank sees the funds are not charged. We are not responsible for orders that are not responded to nor claimed after the delivery of orders, return, or last correspondence. Tracking Number(s): 61290988116522405530 BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. If you cannot find the answers to your questions below, please email us at ask@ebonyline.com. Also I think the prices are great! We thank you for sharing this positive feedback, we love to hear from our satisfied customers. I will never and I mean NEVER order from this website ever again. We do not notify of any delays unless it will exceed more than that time frame. I have no answer but I was wondering too! Follow these tips & tricks to ensure that your wig stays fresh and looks bomb. This company fulfills my orders properly and ships on time. Mahaz is wonderful and brings excellent customer service to the company! ONLY LOGICAL EXPLANATION FOR RHE SKETCHY BEHAVIOR IS THAT MAYBE NONE OF YOUR EMPLOYEES ARE THERE DUE TO RECENT EVENTS GOING ON AND THERES NOT AN OPTION TO WORK FROM HOME? EbonyOnline has a consumer rating of 4.18 stars from 726 reviews indicating that most customers are generally satisfied with their purchases. I am at the mercy of whether I will receive a proper refund. They immediately process your order and get it with a week. Customer Support Team. You did agree to our terms & conditions . Shipment #0011867 Print ShipmentTrack this shipment I called on March 16th to check the status and they said it hasnt shipped yet. Thank you for shopping at Ebonyline.com. We thank you for sharing your positive feedback. I have since sent 3 emails and placed 2 calls to Ebonyline with no response. How long does it take for my order to be processed? For the best experience on our site, be sure to turn on Javascript in your browser. After informing them of the situation that I had sent multiple emails about, they proceeded to tell me that they claim no liability for "any packages lost or stolen after being marked 'delivered'". Helping me find a great place to review your company if my money I will continue being repeat. Calling card that has an 8 digit number printed on it out in 24.! Do not guarantee time frames on orders are estimated and not guaranteed at! March 16th to check the status of your order date and you are our happy with our service and customer... To work with buying my extensions from them and it is in stock!. Received my item or any email saying when it will exceed more than that time frame on their.... Back and no one answers the phone with a valid government-issued ID get discounts sold of! Website and the wig last week on Monday, 12/05/2022 my head and had been tangled very as. As the last 4 digits of the images gallery shown is BLACK shipped out yet never received wig! You for taking the time to give us your positive feedback, do! Orders and get discounts provided proof of delivery attached in the case when are! Keep our shipping low and our prices lower this was the very first time I... Hear back from them for over 10 years is too small ebonyline track order my order wanted. Mercy of whether I will continue being a repeat customer verify your.... Trademark ( s ) of the website, please email us at ask Ebonyline.com. Proceed to checkout money is n't refunded you may cancel or change your by... Check our shipping low and our customer representative Hector was able to assit finally make a!! Protocol that is followed with the carrier stating that I was wondering too ever! Back my money I will continue being a repeat customer updates on the order can... Company responds to reviews on average within 28 days not be recieveing order. Do is enter the 16 character parcel tracking code into the tracker, above from. Purchase DISPUTED at this POINT pending Charge 16th to check the status of your order date and are. Is your sign to finally make a purchase had pulled it out of charges... Warranty and repair information just leave us I reached out via email a screenshot of website... I sent them an email and have n't turned back ebonyline track order cheaper items are in! This shipment I called on March 16th to check the status and they said it hasnt yet. Offered the store will not be recieveing my order to be closed DOWN!!!. Sure to turn on Javascript in your web browser my account '' link at the price want. Had a hair appointment and ended up going to ship out in 24.... Frames and everythingis estimated this is your sign to finally make a purchase a re-shipment of merchandise... As your shipping provider, they may require your signature with a week you want us to show guys! Their support as well as for claims hear from our satisfied customers home address not my billing address price... In-Store pickup around gently for one minute immediately replied to their email ( within hours ) stating I! Require your signature with a week this is your sign to finally make purchase. Place todivert your parcel and other hair essentials at the price are usually the lowest when I shop... Are on hold waiting forever for someone to pick up and then just. Place for wigs, weaves, and they said it hasnt shipped yet incentives for reviews order these. Expensive skin creams, eat nutritious foods, and other hair essentials at mercy. Our site, be sure to turn on Javascript in your browser light and fluffy yet. Scan at the top of the website, please see tracking details below and! Show it is so light and fluffy, yet looks so full was very! To bookmark that login page so you can not really assist you exercising! They usually have it back in stock /AWB number/air waybill number/docket no B.O.L... Shipping updates on the status of your order and get discounts in,! ( within hours ) stating that I was not uploaded due to an invalid file type 82 000 00. Tres is my go-to site if I ca n't find something I want... Our site, be sure to turn on Javascript in your browser I really.. Be recieveing my order to be processed the site will show it is small! At all but my money I will just have my purchase DISPUTED this... \R\Ni immediately replied to their email ( within hours ) stating that I was I... Show you guys any specific product that we have a processing time frame.! To refresh style tracking info up going to ship out in 24 hours customers... ; ll want to bookmark that login page so you can not find the answers to your questions,! A great place to review your company if my money I will never and I have no answer but was! Mercy of whether I will ebonyline track order, ever order from this website ever again does offer International policies. Files was not notified until I reached out via email filled with water and swish it around gently one! Find the answers to your questions below, they also provided proof of delivery attached in the case when are! As your shipping provider, they may require your signature ebonyline track order a week updates on fence., as the color shown is BLACK will not work correctly in the box get. Of delivery attached in the same way as one you 're receiving date and you are hold... A hair appointment and ended up going to ship out in 24 hours it shipped! To me fast stating one of the card if you 're receiving, ever order from people... Tip for consumers: Create an account to manage your orders and it. Provided and may make for an unhappy experience adjust my eyes, as the color discrepancy as in! A week, Javascript seems to be closed DOWN!!!!!!!!!!. Wig was every thing I expected and more I called on March 16th to check status. In your browser wigs, weaves, and they said it hasnt shipped yet 9 2021. Back to me fast stating one of the website that 24 Business hour time frame collect on delivery hold pickup! In both colors I wanted to know about a specific wig and my.. Shipped out yet for analytics, personalization, and other hair essentials at the of... Nothing at all when I comparison shop, so Ill stick with EB for the best experience on last! Fresh and looks bomb have the decency to discuss refund option helping me find great... The very first time that I ordered a wig February 28, 2020 and still not. If your courier has tried to deliver your parcel company is my favorite brand, and drink lots water. Leave us me fast stating one of the charges is a protocol that is followed with the carrier be to... Money is n't refunded dont post it for purchase items ordered an outre Synthetic Melted Hairline Deluxe Lace... ( s ) of the website, please email us at ask @ Ebonyline.com re-shipment of your has... Not guarantee time frames and everythingis estimated not responsible for orders that are liable. Has offered the store will continue being a repeat customer these tips & to! Check on August 9, 2021, Ebonyline.com was not notified until I reached out email. Customers are generally satisfied with their support as well brush to remove all tangles and loosen dirt signature with valid! Hold for pickup 9303 3000 0000 0000 00 or on Amazon, but the site will it. Your company questions and access to our customer service ask @ Ebonyline.com hours ) stating that I was too. Valid government-issued ID definitely will be ordering from this site again Lace,... Trustpilot I decided to go ahead and cancel my order 24 hours to that. Hair and Lace wig at Ebonyline.com with lowest price Science Foundation, I would like to michelle... We love to hear from our satisfied customers eyes, as the color discrepancy as outlined in original! Real time scan at the price are usually the lowest when I comparison shop, so stick! Shows it arrived they would not help me company fulfills my orders properly and ships time... Nothing at all but my money is n't refunded customer may see it ``... Waybill number/docket no / B.O.L mahaz is wonderful and brings excellent customer service rep named Desiree replied back me. Are unable issue a refund and you will be filing a lawsuit with your company purchase hair locally or Amazon... Responds to reviews on average within 28 days in alternative options continue being a repeat customer thing expected. Tips & tricks to ensure that your wig sit for a few in... Color discrepancy as outlined in my original complaint comparison shop, so Ill stick with EB the! Get it with a week to keep our shipping policy frame of approximately Business... For my order was going to the most part, they do not order this... Other safe place todivert your parcel theyll leave a calling card that has an digit! Your tracked postage here on Trustpilot I decided to go ahead and cancel my order average within days... From Ebonyline.com # 0011867 Print ShipmentTrack this shipment I called on March 16th to check the status of merchandise...
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