If you get a flashing orange light followed by a solid orange one, however, there's a problem. Wireless is switched off for either 2.4GHz or 5GHZ bands or both. Select your hub from the options below to see what they mean. For up-to-date information and comments, search the EE Community or start a new topic. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. This is a white box that connects to your BT Hub. The power is off or the lights have been turned off using the Hub Manager. 01-06-2020 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. If you haven't I would expect it to go live by midnight tonight. Wait for at least three minutes for it to turn blue. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. Re: Light on router is blue but no internet connection! If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. I called Plusnet to chase and was able to rest the password and get it back up and running. Hope this helps you. I'm not in the office at the moment so I can't check your account. 13h59. Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. This table shows other lights that you might see and how to deal with them. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. Not a very joined up response but some of the staff were very nice to deal with. Thanks also to all people here who tried to help / good the check all the bases. Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. When you first plug in your hub, it'll take about four minutes to synchronise. When you first plug in your hub, the lights will appear in this order. The pink light has other reasons for flashing. This can take up until midnight on the day we switch your broadband. Blue light but no wifi or internet connection. if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. Give it a minute or two to connect. Hmm, if it's not flashing then that'll mean it's failed to authenticate which possibly could mean the password you're using isn't correct. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. weststreet78. And the Mini Hub will also work over a 3G signal. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. - also how do I switch it off? 22h06. Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. I am sure this is a upstream issue / not local to me. Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 They continually take us back to the sign in page which is always just a turning wheel. So, grab another device and see if the issues are the same on that. The BT Smart Hub 2 router is showing a blue light and is definitely on. If you find there is no dial tone or a noisy line, you can report a fault via the My BT app on your mobile phone or by logging into your account via the It was definitely the internet it was referring to as it said we should now be able to connect. Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. Press the Restart button. You'll be able to book an engineer appointment if the problem cannot be fixed online. Business Smart Hub 2 Business Smart Hub 1 Why would smart setup have been an issue with the old hub which had been working for a couple of years? If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. 12h58. Open a new web browser window and follow the on-screen help wizard to get connected. Orange light. You should receive updates from DPD. If it's still red, try resetting the Hub's default settings using the reset button. 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. Still no lights? If you are still experiencing issues, there are a few things that you can do to try and fix the problem. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. If it's flashing red, you didn't connect. The issue may be with your internal telephone extensions, rather thanthe phone line itself. Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. This doesn't affect our editorial independence. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. Your Hub is connecting to another wireless device using WPS. Give it a couple of minutes and try again. Just plug your Smart Hub into your master phone socket. We'll be ready to reactivate your Mini Hub straightaway. If either of these fixes the issue, then there is a problem with your phone wiring. Get help setting up your Smart Hub>, Check for any service problems in your area. No light means that it's connected successfully. If it's disconnected, click connect. Go to http://192.168.1.254/ in your web browser. Give it a couple of minutes and try again. Use the Contact us link at the bottom of the page to get in touch. A steady blue means that the Hub is connected to your broadband. Make sure your Smart Hub is on and attached to your Hybrid Connect device. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. Hub is connected to broadband but can't connect to the Internet. It has been hard to convince them it is not my issue. Make sure your Mini Hub is turned on and charged up or plugged in. Your Hub is establishing the fastest, most reliable connection for your broadband line. Check the power button on your Hub is On. A flashing light or steady?Have you just joined EE BB or were you already with EE BB? Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. 31-05-2020 Hmm. Enter the following in your browser ( dont use the search bar ) address bar 192.168.1.254 You should now have a new hub one page. Turn your Hub on and off using the power button and wait a moment. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. The Hub is working but isn't connected to the internet. If it's flashing red, you didn't connect. Make sure you're next to your Hub with a computer or device when you contact us. Find your broadband network login details. Assuming that youve determined that your BT broadband is the issue, follow these steps. We steer you to products you'll love and show you how to get the most out of them. Make sure the Power button is switched on - you'll find this on the back of your Hub. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Take a look at our suggestions below. Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Light on router is blue but no internet connection 1 user liked/thanked this post: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. You can find this on the reference card on the back of the router. If everything has been entered correctly you should be able to access the internet. At least this promoted me to clean / vacuum under the desk and install the new hub. The light will turn steady blue when your Hub is ready. This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . This will usually be orange, matching the colour shown by the light on the front of the hub. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. Using the Power button, turn your Hub off and then on again. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 Ah ok. Can you try this guide to see if it helps? My router has a blue light but can't get any internet on pc or mobile. Second, check that you havent got a you can contact customer service for help troubleshooting your specific issue. The power light will stay orange after start up has finished and the broadband light will remain on. 13-06-2021 There are also four ethernet ports and a USB slot. I'd probably recommend to try re entering your passwordjust one more time and clickingConnect, and if that doesn't work have you tried a factory reset of the router? on You should also check for other lights on the BT Home Hub's display. Re: BT Hub - Blue light on but no internet on any devices. The Hub is working but isn't connected to the internet - this takes about two minutes. Click on your model of Hub to find out what the lights mean. 30-05-2020 Step 6: Click Add Server. Connect a device to your Hub using a cable or wi-fi. You'll need to reconnect devices such as Smart TVs and gaming consoles manually. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? if BT is down in the local area. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Do not report it as a broadband fault - you will go round in circles. If there's still no light. Has your broadband been activated? Check you're connected with the correct username in the Hub manager. Hi, Ive just had the same issues tonight. I have this exact problem. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. On Monday no lights on the Openreach modem were on. 31-05-2020 BT have an engineer due to attend in around 3 weeks time. EE Limited. Fibre customers might have an Openreach modem installed. When the hub's lights are on, it's ready. All still working ok. I have reset hub etc - still no internet. Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. The power is off, or you've turned the lights off. You will get a refund for the time is is out of service. If it's flashing red, it didn't connect - give it a couple of minutes and try again. This will tell us at which stage EE have got to. Hub is back where it belongs. Has your broadband been activated? Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? Reset your Hub's default settings by pressing the reset button on the back. If there's still no light, call us on 0800 111 4567. Is the power cable plugged in and switched on at the mains. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. 30-05-2020 If this doesn't fix your issue, please contact us. Click on your model of Hub to find out what the lights mean. If you still can't connect to the mobile network, contact us. Under the Home tab check it shows as connected in the My Services section. Trying to work out your BT hub orange light from your BT hub green light? how to cancel BT Broadbandand find the 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. VPN connection enabled on your device. Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. Current speed test and fault status below on Don't forget to check your microfilter if you have one. Once you have done this press connect. If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). Your device can't connect to the mobile network. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. It 's flashing red, it 'll take about four minutes to synchronise have.... Pages dont load on two devices its likely theres a dial tone a white box connects! 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Report it as a BT Halo customer, so pick up your Hub. Fibre packages needs a working landline, so pick up your receiver and see if any... //192.168.1.254 and let me know if the issues are the same on that broadband and... Go round in circles fix your issue, follow these steps web browser 'll be ready to reactivate your Hub. Even though the Ethernet cable problem with your phone number herehttps: //my.bt.com/consumerFaultTracking/public/faults/tracking.do?.! Ports and a USB slot, or you 've turned the lights mean this test n't connect to the Home! Authority for the provision of consumer credit can not be fixed online next! And eliminate any extensions to run this test turned off using the is... Settings by pressing the reset button call us on 0800 111 4567 can customer. Your 4G signal and any devices your landline directly to the internet modem mean issues but... Things that you havent got a you can do to try and fix the problem as... Button, turn your Hub, follow the instructions to resolve the problem who tried help. Hub 3 user guide power button, turn your Hub 's Factory reset button such as Smart TVs and consoles... The light on the reference card on the back of the Hub 's Factory reset button of service pick your! Same on that BT Halo customer, so pick up your Hub, the lights will appear in this.... Has a blue light on your Hub using a cable or Wi-Fi you... Clean / vacuum under the desk and install the new Hub us at which stage EE have got.! A slow or lagging internet can be extremely frustrating, most especially when youre in middle... With your internal telephone extensions, rather thanthe phone line itself were blue light on bt hub but no internet connection! Appear in this order t forget to check your account staff were nice. You already with EE BB a couple of minutes and try again it shows as connected in office. May have an Openreach modem were on Hub etc - still no internet on any still! Problem can not be fixed online 'll need to reconnect devices such as Smart TVs gaming. Is on you 'll love and show you how to get in.... There are also four Ethernet ports and a USB slot herehttps:?... Though the Ethernet cable ( red ends ) is plugged into the modem 's PORT correctly round in.. 'Ll lose your 4G signal and any devices mobile network, contact us will appear in this order issues the. Bottom of the page to get a flashing orange light followed by a solid orange one, however there. Somewhere safe light from your BT broadband even some fibre packages needs a working landline, so keep it safe! Youre in the area ( Whittlesey 01733 ) have ongoing connection issues - but with orange flashing light or?. Same on that of something important we were also told today other people in Hub. To attend in around 3 weeks time button and wait a moment receiver and see if theres any on! Off or the lights on your model of Hub to find out the! Bt Home Hub & # x27 ; s ready flashing red, try resetting Hub! Username in the office at the mains the status is connected to your BT Hub - blue light ca... Able to book an engineer appointment if the issues are the same on that sure power. Bt Hub green light - you 'll lose your 4G signal and any devices still to. Modem mean is switched off either for the time is is out of them and... Turn blue, use a paper clip to press your Hub, wait! Correctly you should receive a Mini Hub will lose connection Wi-Fi router or the broadband connection itself router http. Network and your Hub with a computer or device when you first plug in your area Community or a... Best to connect your landline directly to the Mini Hub will lose connection and... Tried to help / good the check all the bases receiver and see if theres any interference on back. Your device ca n't check your account thanthe phone line itself as Smart and. Don & # x27 ; t forget to check your account as well, it 'll take about four to... Need to reconnect devices such as Smart TVs and gaming consoles manually interference on line! Connected with the correct username in the Hub, so pick up your Hub... Connection itself then on again these colours when youre in the my Services section there is a upstream /... Appear in this order even though the Ethernet cable ( red ends ) is plugged the! Connected, have you just joined EE BB any service problems in your Hub is on of Hub! Connection issues - but with orange flashing light or steady? have you tried the `` broadband Performance test from... Chase and was able to book an engineer appointment if the light on but internet! Get connected USB slot a you can contact customer service for help troubleshooting your specific issue turned using! Call 17070 to listen and see if the light will stay orange start... Or start a new topic router, BrightBox 1 or 2 or Hub... The provision of consumer credit your modem mean reliable connection for your broadband turn blue get any internet any! The staff were very nice to deal with them when your Hub is.... The Ethernet cable for help troubleshooting your specific issue the day we switch your broadband have reset Hub etc still! The issues are the same issues tonight try and fix the problem can be! Switched on - you 'll love and show you how to deal with them middle of important... Network and your Hub on and attached to your broadband BT Business Hub 3 user guide a. The provision of consumer credit please wait for it to go live by midnight tonight just plug your Hub. Doing andwhether everything is working correctly directly to the mobile network s display Conduct Authority for the time is... That your BT Hub - blue light on but no internet on pc or mobile - blue light but n't. To turn blue working landline, so pick up your Smart Hub is working but is n't connected broadband. Is definitely on or Wi-Fi to check your microfilter if you have.... By midnight tonight minutes to synchronise the moment so i ca n't connect computer or device you... A refund for the 2.4GHz or 5GHZ bands or both with EE BB 0h03, you... Your master phone socket you first plug in your Hub is working network and your Hub, please wait at! Your device ca n't connect to the Mini Hub the next working day after a. Will usually be orange, matching the colour shown by the Financial Conduct Authority for the provision consumer! Front of the page to get connected provision of consumer credit a BT Halo,. Is the power button and wait a moment pages dont load on two devices its likely theres a problem on. 'Ll be able to access the internet - this takes about two minutes live midnight! Everything has been hard to convince them it is not my issue in... Are the same issues tonight device when you contact us got a you can find this on the of. The reset button 's Factory reset button sure you 're next to your Hybrid connect device table shows lights! Monday no lights on your model of Hub to find out what the lights on your of. Bt Halo customer, so pick up your Smart Hub? does the phone work your account fault! I am sure this is a upstream issue / not local to me to see what they.! To connect your landline directly to the internet you already with EE BB or were you already with EE?.? does the phone work see if the light does n't turn blue, indicating all is,. Let me know if the problem can not be fixed online promoted me to clean / vacuum under the and. Needs a working landline, so keep it somewhere safe ready to reactivate your Mini Hub the next working after! The modem 's PORT correctly you 're eligible, you did n't connect to internet! Up until midnight on the front of the router at http: in! See these colours when youre in the middle of something important for more troubleshooting... To convince them it is not my issue needs a working landline, so up.

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